Woo Casino Privacy Policy

The Woo Casino privacy policy explains in clear terms how we collect, use, store and protect every piece of personal data you share when you visit or play on woo-casino.app. At Woo Casino, we believe that genuine data protection is not a legal formality — it is a fundamental commitment to every Australian player who trusts us with their personal information. This document has been prepared in line with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the EU General Data Protection Regulation (GDPR). By creating an account or continuing to browse woo-casino.app, you acknowledge that you have read and understood this privacy policy.

1. Who We Are — Identity of the Data Controller

Woo Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller for all information collected through woo-casino.app. Any questions about our data practices can be directed to our Data Protection Officer at [email protected].

2. Personal Data We Collect

Woo Casino collects several categories of personal information to deliver a safe, legal and enjoyable gambling experience for Australian players. Below is a detailed breakdown of the data collection categories we maintain.

2.1 Identification Data

• Full legal name
• Date of birth
• Nationality and country of residence
• Government-issued identity document numbers (passport, driver's licence)
• Selfie or proof-of-identity photograph

2.2 Contact Data

• Email address
• Phone number (optional but recommended for two-factor authentication)
• Residential address

2.3 Financial Data

• Payment method details (card numbers are tokenised; full card data is never stored by Woo Casino)
• Bank account or e-wallet identifiers
• Transaction history — deposits and withdrawals
• Cryptocurrency wallet addresses

2.4 Gaming Activity Data

• Game sessions, bets placed, wins and losses
• Bonus usage, free spin activity and wagering history
• Responsible gambling settings and limits applied to your account
• Self-exclusion elections and cooling-off periods

2.5 Technical and Device Data

• IP address and approximate geolocation
• Browser type, version and operating system
• Device identifiers
• Session timestamps, login history and access logs

2.6 Communication Data

• Live chat transcripts with our support team
• Email correspondence
• Survey responses and feedback forms

2.7 Sensitive Data

In limited circumstances — for example, when processing a responsible gambling request — Woo Casino may handle sensitive information such as health-related self-disclosures. This is done only with your explicit consent or where required by law.

2.8 Data Received from Third Parties

We may receive supplementary personal information from identity verification agencies, fraud-prevention databases, payment processors and our affiliated marketing partners. Such data is used solely to verify your identity, prevent fraud and comply with our legal obligations under AML/KYC regulations.

3. How We Collect Your Personal Data

Woo Casino gathers user data through the following methods:

• Direct submission — information you provide when registering an account, making a deposit or contacting support
• Automated technologies — cookies, web beacons, pixel tags and server logs that capture technical and behavioural data as you browse woo-casino.app
• Third-party integrations — data passed to us by payment providers, identity verification services and marketing affiliates
• KYC verification — documents you upload in fulfilment of our mandatory Know Your Customer obligations

4. Purposes and Legal Basis for Data Processing

Every instance of data processing at Woo Casino has a clearly defined purpose and a lawful basis. The table below summarises our main processing activities.

Where processing is based on consent, you may withdraw that consent at any time by contacting us at [email protected] or adjusting your account notification preferences. Withdrawal of consent does not affect the lawfulness of any data processing that took place before you withdrew it.

5. Woo Casino Cookie Policy

Our Woo Casino cookie policy describes how we use cookies and similar tracking technologies on woo-casino.app. Cookies are small text files stored on your browser or device that help us recognise you, remember your preferences and improve your overall experience.

5.1 Types of Cookies We Use

5.2 Managing Your Cookie Preferences

When you first visit woo-casino.app, a cookie consent banner allows you to accept all cookies, accept only essential ones, or customise your choices by category. You can update these preferences at any time via the cookie settings link in the site footer. Additionally, most browsers allow you to block or delete cookies through their settings. Please note that disabling non-essential cookies may affect certain features of the platform.

5.3 Third-Party Cookies

Some third-party service providers — including analytics tools and affiliate networks — may set their own cookies on your device when you interact with content embedded in woo-casino.app. The Woo Casino cookie policy does not govern third-party cookie practices; we encourage you to review those providers' own policies directly.

6. Sharing Your Personal Data with Third Parties

Woo Casino does not sell your personal data to any third party. However, in order to operate our platform effectively and comply with applicable law, we share user data with the following categories of recipients:

• Payment processors — PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer providers process your financial transactions and receive only the data strictly necessary for each transaction
• Identity verification services — specialist KYC and AML providers verify the authenticity of identity documents and screen against sanctions lists
• Regulatory and law enforcement authorities — when required by Curaçao gambling regulations, the Australian Privacy Act or a valid legal order, we disclose personal information to competent authorities
• Game software providers — studios such as Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming and others receive session data to deliver their games; they act as data processors under contractual agreements
• Customer support platforms — third-party tools used to manage live chat and email support
• Marketing and analytics partners — only where you have given explicit consent for personalised communications
• Group entities and successors — in the event of a merger, acquisition or restructuring, your personal data may be transferred to the acquiring entity, subject to the same confidentiality obligations

All third-party service providers are contractually bound to process your personal information only as directed by Woo Casino, to implement adequate information security measures, and to delete or return the data upon termination of the engagement.

7. International Data Transfers

Because Woo Casino operates globally and uses third-party providers located in various jurisdictions, your personal data may be transferred to and stored in countries outside Australia. Where such transfers occur, we implement appropriate safeguards — including standard contractual clauses approved under relevant data protection frameworks — to ensure that your personal information receives a level of protection consistent with Australian standards. If you would like information about the specific safeguards applicable to any transfer, please contact our Data Protection Officer.

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8. Data Security at Woo Casino

Woo Casino data security is built on multiple technical and organisational layers. We are committed to safeguarding your personal data against unauthorised access, disclosure, alteration or destruction. Our information security framework includes:

• 256-bit SSL/TLS encryption — all data transmitted between your browser or mobile device and our servers is protected by industry-standard encryption
• End-to-end encryption for sensitive financial communications
• Firewalls and intrusion detection systems to monitor and block suspicious network traffic
• Secure data storage with access controls limiting who can view or modify personal information
• Regular security audits and penetration testing conducted by independent cybersecurity specialists
• RNG certification by accredited independent laboratories to ensure game fairness
• Staff training on data protection and confidentiality obligations
• Incident response plan — in the unlikely event of a data security breach, we will notify affected individuals and the relevant supervisory authority within the timeframes required by law

Despite our robust information security measures, no transmission over the internet is entirely risk-free. We strongly encourage you to use a strong, unique password for your Woo Casino account and to enable two-factor authentication where available.

9. Data Retention and Data Storage

Woo Casino retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

After the applicable retention period expires, data storage is terminated through secure deletion or anonymisation. You may request early deletion of certain data where there is no overriding legal basis for its retention — see your privacy rights below.

10. Your Privacy Rights

The Woo Casino privacy policy respects and upholds the privacy rights granted to you under the Australian Privacy Principles and, where applicable, the GDPR. As a player on woo-casino.app, you are entitled to exercise the following rights in relation to your personal data:

10.1 Right of Access

You have the right to request a copy of the personal information we hold about you, together with details of how it is being processed and who it has been shared with.

10.2 Right to Correction

If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.

10.3 Right to Deletion ("Right to Be Forgotten")

You may request the erasure of your personal information in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. We will comply unless a legal obligation requires us to retain the data (e.g., AML record-keeping requirements).

10.4 Right to Restriction of Processing

In certain situations, you have the right to ask Woo Casino to restrict the data processing of your personal information — for instance, while you contest the accuracy of data we hold.

10.5 Right to Data Portability

Where processing is based on your consent or on contract performance and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service provider.

10.6 Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests as the legal basis. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.

10.7 Right to Withdraw Consent

Wherever Woo Casino processes your personal data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

10.8 Rights Related to Automated Decision-Making

If we make decisions about you solely by automated means (including profiling) that have a significant legal or similar effect, you have the right to request human review of those decisions, express your point of view and contest the outcome.

To exercise any of your privacy rights, please contact our Data Protection Officer at [email protected]. We aim to respond to all verified requests within 30 days. In complex cases we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it.

11. Contacting the Supervisory Authority

If you are an Australian resident and believe that Woo Casino has handled your personal data in breach of the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We would, however, appreciate the opportunity to address your concerns directly before you approach the OAIC. Please contact our Data Protection Officer at [email protected] in the first instance, and we will do our best to resolve your concerns promptly.

12. Data Protection Officer

Woo Casino has appointed a dedicated Data Protection Officer (DPO) to oversee compliance with this privacy policy and all applicable data protection laws. The DPO is your primary point of contact for any questions, concerns or requests relating to Woo Casino data protection or the handling of your personal information.

• Name: Data Protection Officer, Woo Casino
• Email: [email protected]
• Response time: We aim to acknowledge all queries within 2 business days and provide a full response within 30 days

13. Responsible Gambling and Data Processing

Woo Casino takes responsible gambling seriously, and certain aspects of our data processing exist specifically to protect players. We use gaming activity data, transaction histories and behavioural patterns to identify signs of problem gambling and to apply the responsible gambling tools that Australian players rely on:

• Deposit, bet and loss limits
• Session time limits
• Cooling-off periods (24 hours, 48 hours, 7 days, 30 days)
• Self-exclusion (6 months, 1 year, 5 years, permanent)

The personal data processed for responsible gambling purposes is handled with the utmost confidentiality and is never used for marketing or profiling beyond what is strictly necessary for player protection.

14. Changes to This Privacy Policy

The Woo Casino privacy policy may be updated from time to time to reflect changes in our data practices, legal obligations or business operations. When we make material changes, we will notify registered players by email (sent to the address associated with your account) and post a prominent notice on woo-casino.app at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any changes constitutes your acceptance of the revised privacy policy. We therefore encourage you to review this page regularly to stay informed about how Woo Casino protects your personal data.

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Frequently Asked Questions about Woo Casino Privacy

Does Woo Casino sell my personal data to third parties?

No. Woo Casino personal data is never sold to third parties. We share your user data only with service providers who help us operate the platform and fulfil our legal obligations, and all such providers are bound by strict confidentiality agreements.

What cookies does Woo Casino use?

We use four categories of cookies: essential, analytical, functional and marketing. Essential cookies are required for the site to function; the remaining categories can be managed through your cookie preferences. Full details are available in our Woo Casino cookie policy section above.

How does Woo Casino protect my financial information?

Woo Casino data security for financial transactions includes 256-bit SSL/TLS encryption, tokenisation of card details and firewalls protecting our servers. Full card numbers are never stored on our systems. All payment partners are PCI-DSS compliant, ensuring the highest standard of information security.

How long does Woo Casino keep my data?

Woo Casino data storage periods vary by category. Account and KYC records are kept for 7 years after account closure to meet AML regulations. Transaction records are retained for 7 years. Gaming activity logs are stored for 5 years. Please refer to the retention table in Section 9 for full details.

How do I exercise my privacy rights with Woo Casino?

To exercise any of your privacy rights — including access, correction, deletion, portability or objection — email our Data Protection Officer at [email protected] with your full name, the email address linked to your account, and a clear description of your request. We will respond within 30 days.

What is the legal basis for Woo Casino processing my data?

Woo Casino relies on four legal bases for data processing: (1) performance of our contract with you; (2) compliance with legal obligations such as KYC/AML rules; (3) your explicit consent for marketing communications and certain cookies; and (4) our legitimate interests in maintaining data security and improving our services. The specific basis for each processing activity is detailed in Section 4 of this privacy policy.

Can I use Woo Casino without accepting all cookies?

Yes. You may decline non-essential cookies — analytical, functional and marketing — through the cookie consent banner when you first visit woo-casino.app, or at any time through the cookie settings link in our footer. Essential cookies cannot be turned off as they are necessary for the site to function. Declining other cookies will not prevent you from playing, though some personalisation features may be unavailable.

Is my data safe if I use the Woo Casino mobile app?

Yes. Whether you play via the Android APK, the iOS Web App (PWA) or our desktop site, the same Woo Casino data security protocols apply. All connections are encrypted with 256-bit SSL/TLS, and your personal information is stored on secured servers protected by access controls and continuous monitoring. The Woo Casino privacy policy covers all platforms and access methods equally.

Last updated: August 2026. This privacy policy supersedes all previous versions. For the most current information on how Woo Casino handles your personal data, please refer to this page. If you have any questions about our data protection practices, do not hesitate to contact us at [email protected].